At Automobile Legacy, we provide professional vehicle history data delivered as digital reports. By placing an order, you agree to the following terms:
Format: All reports are generated in PDF format.
Delivery Timeline: Once your order is successfully placed, the report is processed and sent to your registered email address within 30 to 45 minutes.
Delivery Proof: Delivery is considered complete as soon as the PDF is dispatched from our server. We maintain digital logs (timestamps and recipient headers) as proof of fulfillment for all transactions.
We offer Live Chat Support on our website. If you have any questions regarding your order or if you haven’t received your PDF within the 45-minute window, you can connect with our team instantly for a status update.
Because our products are digital files (PDFs) that are delivered and consumed instantly, all sales are FINAL.
Irrevocable Nature: Once a report is generated and emailed, it cannot be “returned.” Therefore, we do not offer refunds for change of mind or accidental orders.
Incorrect Information: It is the customer’s responsibility to provide the correct VIN and Email. No refunds will be issued for errors made by the customer during checkout.
We strictly monitor and contest all fraudulent chargebacks.
Dispute Resolution: By purchasing, you agree to contact our Live Chat Support or Email Support to resolve any delivery issues before filing a dispute with your bank.
Evidence Submission: In the event of a chargeback, we will provide your bank with:
The exact PDF report sent to you
Email delivery logs showing the report was sent within the promised 30–45 minute window
Your IP address and acceptance of these terms
Friendly Fraud: Filing a dispute for a delivered digital report is considered a breach of our terms and will be contested with full documentation.
Refunds are issued only at our sole discretion in the following cases:
Duplicate Charges: You were billed twice for the same VIN
Unfulfilled Orders: If, due to a technical error, we are unable to deliver the PDF report even after you have contacted our Live Chat Support
All payments on this website are securely processed by our parent company, NEBULOX LTD.
Statement Name: When you review your credit card or bank statement, the charge will appear as NEBULOX LTD (and not Automobile Legacy).
Dispute Warning: Filing a dispute or chargeback claiming “Unrecognized Transaction” due to the name NEBULOX LTD is considered a violation of these terms. This notice is provided upfront to avoid confusion. Please contact Live Chat before reaching out to your bank.
Email: info@automobilelegacy.com
Support: Available via Live Chat on our website
